Shipping Policy

At Finura Jewels, we are committed to delivering your jewellery safely, securely, and on time. Every piece is handcrafted with care, and shipping timelines may vary depending on product type, customization, and delivery location.

Please read our shipping policy carefully before placing your order.

Order Processing Time

Orders are usually processed within 2–5 business days.
Customized or made-to-order jewellery may require additional production time.
Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order is processed and dispatched, you will receive a confirmation email or message with tracking details.

Estimated Delivery Time

Within India

Standard Delivery: 4–8 business days
Metro Cities: 3–6 business days
Remote Locations: Delivery may take longer depending on courier availability

International Shipping

Estimated delivery: 7–15 business days
Delivery timelines may vary depending on customs clearance and local courier services.

Please note that delivery timelines are estimates and may occasionally be affected by external factors such as weather conditions, logistics delays, festivals, strikes, or customs procedures.

Shipping Charges

Free shipping may be available on selected orders or promotional campaigns.
Shipping charges (if applicable) will be displayed during checkout before payment confirmation.
International orders may attract customs duties, import taxes, or local handling charges, which must be paid by the customer.

Order Tracking

Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.

Customers are responsible for providing accurate shipping details while placing the order. Finura Jewels will not be responsible for delays or failed deliveries caused by incorrect address or contact information.

Delivery Attempts

Courier partners may attempt delivery multiple times. If the package remains undelivered due to customer unavailability or incorrect information, re-shipping charges may apply.

Damaged Packages

If your package appears damaged during delivery:

Do not accept the package if visibly tampered with.
Record a video while opening the package.
Contact us within 48 hours with proof of damage.

Claims without an unboxing video may not be eligible for resolution.

Lost or Delayed Shipments

While we work with reliable logistics partners, Finura Jewels is not liable for delays caused by courier companies, natural events, customs clearance, or unforeseen logistical issues.

However, our support team will assist you in tracking and resolving shipment concerns wherever possible.

International Shipping Policy

For international orders:

Customers are responsible for any customs duties or taxes imposed by their country.
Delivery timelines may vary depending on customs processing.
Certain countries may have import restrictions on jewellery products.

Please verify your country’s import regulations before placing an order.

Contact Us

For shipping-related assistance, contact us at:

Email: info@finurajewels.com
Phone/WhatsApp: +91-8290729882